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The job duties of a remote customer service agent can vary depending on the employer. What’s more, the work schedules at many companies hiring for remote customer service agent positions can offer fantastic flexibility. Therein lies the appeal for many job seekers; not to mention that, in many cases, on-the-job training is provided, so little or no experience is needed. TTEC hires both full-time and part-time workers to provide customer service and sales. Salary ranges from minimum wage to $20 an hour, plus benefits.
The site also does not provide education stipends to complete required training. Pay rates range from 25 cents to 45 cents per minute, which theoretically pushes top pay to $27 hourly. However, because of the potential for significant unpaid time, you should view the hourly pay equivalents as only an estimate. Many freelance customer service jobs pay by the “productive” or “engaged” minute. That means you’re paid for the time you spend on a call or responding to someone’s chat message — but not when you’re sitting at your desk waiting to get calls or messages. And, yet, you’re generally required to stay available during the hours you selected regardless.
Qualifications
The best way to get started is by finding a company that offers training and support. This will help you develop the skills you need to succeed in this role. You should also make sure that the company has a good reputation and positive reviews https://remotemode.net/ online. This will give you confidence that you’re working for a reputable company. Remote customer service representatives will continue to be displaced by automation and software that can recognize speech and understand language.
Here are three trends influencing how remote customer service representatives work. Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Remote customer service representatives’ salaries vary depending on their level of education, years of experience, and the company they work for. The environment for a remote customer service agent is most often in a dedicated home office or workspace. Moreover, while few freelance platforms will pay by the hour for training, some offer education “stipends” that compensate workers for at least a portion of the time spent.
Remote Customer Service Representative Job Requirements
As a result, some companies may choose to automate their call centers rather than hire more workers. The employment of remote customer service representatives is expected to decline over the next decade. By and large, you’ll earn more as an employee, particularly when factoring in the value of benefits.
- Want to work around an irregular school schedule — or small kids?
- This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk.
- Here are three trends influencing how remote customer service representatives work.
- Most of these platforms will reject your application to avoid running afoul of state laws.
- We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.
At that point, the freelancer gets a contract that spells out the terms. If you’re considering a customer service job that pays by the minute, be sure to read the contract and see if it has these safeguards. Remote customer service representatives must be able to effectively communicate remote customer service with people in a variety of situations. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. The average salary for a Customer Support Rep in Remote is $62,952.
Similar Jobs to Customer Service Representative I
Most of these platforms will reject your application to avoid running afoul of state laws. Although the jobs are remote, labor laws apply to all state residents. If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies become increasingly global and need to staff help centers 24/7. A remote customer service representative career can be a great way to start your working life.
However, they often have to deal with unattractive contract terms that could cause them to get paid for only a portion of the time they work. And only a handful of the platforms that enlist freelancers for these positions pay for the necessary education. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. Being a remote customer service agent, versus dealing with customers in person, adds another layer to the mix when you’re interacting via the computer or over the phone.
Customer Service Representative I Salary by State
Know that most independent contractor sites pay by the minute, so their “hourly” pay equivalents should be viewed with a grain of salt. Want to work around an irregular school schedule — or small kids? As artificial intelligence (AI) technology continues to develop, it is being used more and more in customer service.
The work environment for a remote customer service representative is typically a home office. This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk. The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset.
